What is covered, where a bought-out maker's warranty takes over, and what is chargeable — stated before you buy, not after something fails.
Version 1.0 · last updated 18 August 2026
Most warranty pages are written to be unreadable. This one is written so you know, before you buy, exactly where our obligation begins and where it ends — because the argument you never have is the one that was settled in writing at the quotation stage.
Every Jitamitra fan carries our standard warranty. The terms below are the ones printed on our offer; if your order carries something negotiated, the order wins.
Domestic supply carries twelve months from the date of commissioning, or eighteen months from the date of invoice, whichever comes first. Export supply carries fifteen months from the date of shipment, or eighteen months from the date of manufacture, whichever comes first.
Two dates, not one, because a fan that sits in your stores for a year has not been in service for a year — and a fan commissioned the week it lands should not have its cover shortened for being installed promptly. Whichever limit arrives first is the one that applies.
The warranty covers manufacturing defects — a fault in the material we bought or the work we did — in the parts we fabricate. Impeller, shaft, casing, scroll, inlet cone, bearing housing, base frame, the welding and the machining that join them. If one of those is defective in material or workmanship, and the fan has been installed, operated and maintained the way our documentation says, it is ours to put right.
Our obligation is to repair the defective part at our works or supply a replacement for it. We choose which, because on a fabricated component the honest answer is sometimes a repair that outlasts a new part, and sometimes it is a new part. Either way the component itself carries no charge.
A centrifugal fan is not one manufacturer's machine. The motor, the bearings, the actuators, the sensors, the drive — these are bought-out components, made by specialists, and each carries its own maker's warranty, on that maker's terms. Ours does not sit on top of theirs and does not replace them.
That is a real boundary and we state it rather than blur it: the fan's warranty ends at the terminal box. The fan's reliability does not.
What that means in practice is the part customers actually care about. When a bought-out component fails inside its own warranty, we do not hand you a phone number. We localise the fault, capture the measurements the maker will ask for, raise the claim against them with the serial and nameplate data attached, and route the part to the maker's authorised centre — because opening a warranted motor in the field is the fastest way to lose the cover on it. Where we hold the part in stock, we have issued a spare from our own shelf so the machine goes back to work instead of waiting on someone else's repair cycle.
And a claim is a claim, not a verdict. A motor failing inside the warranty window is not proof of a manufacturing defect — it is a reason to go and look. We go and look before we accept or reject anything, and we tell you what we found either way.
Anything that is not a defect in what we made. Specifically:
Parts that wear out in normal service — bearings, belts, seals, gland packing — are consumables, not defects, and are replaced at cost. A fan running to its design life will need them.
Damage from installation: misalignment, a foundation that is not flat or not stiff enough, ductwork that loads the casing, a commissioning sequence that skipped our checks. The most common “warranty” call we attend turns out to be one of these, and the fix is real work on your site.
Operation outside the conditions written into the order — speed, temperature, pressure, gas composition. A fan sized for the duty you gave us is not defective for failing at a duty you did not.
Damage from a gas or dust stream that was not disclosed at the enquiry. Corrosion and abrasion are designed for, and we can only design for what we are told is in the stream.
Modification or repair carried out without our approval, and damage from things outside the machine altogether — supply-side electrical faults, surges, water ingress, structural or civil failure.
Transport is yours. Getting a component to our works for a warranty repair, or back from overseas, is on the customer's account. That is the standard basis our offers are made on.
Site time is quoted separately. Where a warranty defect genuinely needs attention at your plant rather than at ours, the component remains free of charge, but the visit — engineer time, travel and mobilisation — is a separate line, agreed in writing before we move. We quote it against the job rather than publish a rate, because a shutdown window in Ahilyanagar and one in a coastal export plant are not the same job.
Tell us in writing inside the warranty period, and describe what the machine is doing — what changed, when, and what you measured. A vibration reading, a current draw, a photograph of the wear pattern is worth more than a page of adjectives, and it is usually enough for us to know before we travel whether the answer is a part, a setting or a foundation.
We reserve the right to inspect the fan where it stands before we authorise a repair. That is not an obstacle — it is how the cause gets found instead of guessed at, and it is why we can say “this is ours” or “this is the motor” with something behind it.
Our liability under the warranty is limited to repairing or replacing the defective part. It does not extend to consequential loss — lost production, lost profit, downtime cost, or a third party's claim against you. That is the basis on which we quote and supply, and it is the ordinary basis on which capital equipment is supplied in this industry. Where a signed contract or our written order acceptance sets out different terms, those terms govern.
The warranty is also the whole of it: it replaces any implied warranty of merchantability or of fitness for a particular purpose. We do warrant fitness for your duty where we have confirmed that duty in writing, from the operating conditions you gave us — which is the reason we ask for flow, static pressure and the gas condition before we quote anything.
The warranty ends. The machine does not, and neither do we.
We hold critical spares for the fans we build well beyond the warranty period, and we will reverse-engineer a wheel from the worn part when no drawing survives. Beyond that, our maintenance programmes put scheduled visits, balancing and a response commitment on a single contract — on any make of fan, not only ours — and our aftermarket and repair work covers overhaul, re-rating and drop-in spares for machines we never built.
This page states our standard warranty position. It does not replace the warranty clause on your own quotation, order acknowledgement or contract — where those carry something negotiated, they govern. See also our terms of use. We may update this page; the version and date at the top change when we do.
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